=reuten - User Experience

Get a free one-hour usability walkthrough of your web site or interactive product with a consultant.

Send us an with your details and we will contact you to schedule an appointment.

Get Jesse James Garret's book: The Elements of User Experience: User-Centered Design for the Web from Amazon

“In a Gartner Group study, usability methods raised user satisfaction ratings for a system by 40%; when systems match user needs, satisfaction often improves dramatically.”

Bias & Mayhew, 1994

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+61 (0)3 9853 3712
+61 (0)3 9380 2961

8 Myrtle street
Hawthorn, 3122
Melbourne, Victoria
Australia


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Information Architecture	User Experience	Usability Evaluation

User Experience

User experience is the result of all aspects of an interactive product that shape the experience of the people using it.

Aspects that influence the user experience are:
- Usefulness
- Content
- Information layout
- Interaction design
- Navigation
- Usability (ease of use)
- Aesthetics (Visual design)

At Reuten we believe that all these aspects need to be taken into consideration to create successful designs for interactive products.

We employ a user-centred and iterative approach, involving users and stakeholders in the creation and evaluation of design iterations. This enables us to repeatedly prototype and evaluate and refine designs based on user and stakeholder feedback. This iterative design process continues while time and resources are available, or until a predefined set of usability goals or objectives are met.

Who needs it
Companies that want to (re-) design a web site or software application.

Benefits
- Easy to learn and efficient to use designs
- Improved productivity
- Reduce support
- Increase profitability

Services
Although every project is different most fall into the following categories:

=	Research
	We analyse your business goals and your audience's behavior, needs and tasks. We help you define your requirements which includes user profiling, functional and non-functional requirements, and design guidelines. Typical tasks include: - Stakeholder interviews - Contextual user interviews - Task analysis - Persona / scenario development - Usability goals We present our research based finding in a report.

=	Information Architecture
	We create information structures and navigation designs that supports your content and user expectations. The result is a navigation system that supports business goals and user needs.

=	Interaction design
	Using the user tasks and intelligence gathered in the research phase we create flow diagrams, page schematics and detailed user interface specifications.

=	Evaluation
	All design iterations are evaluated with users using either usability walkthroughs or more formal usability testing. Usability testing usually occurs when the application has been coded and aims to: - Asses general usability and user satisfaction - Determine whether set goals have been met